The Official, Authorized Version of Stephen Coveys Habit 5: Emphatic Listening
In "Habit 5: Empathic Listening: The Key To Communication," Stephen R. Covey explores the idea of communication as mutual understanding. Using what Covey calls Empathic Listening, he instructs us on how to reflect what a person says in our own words and in this way gain a deeper understanding of that persons perspective and feelings. To truly listen is NOT to advise, counsel, probe, judge, question or analyze. It is listening with the intent to understand.
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“Empathic Listening is to the heart what air is to the body.” – Stephen R. Covey